Matrix-backed SuperOps.ai raises Series-B financing co-led by Addition and March Capital

New York, NY, October 10, 2023: SuperOps.ai, the AI-powered IT management SaaS platform, raised $12.4 million in Series B funding led by Addition and March Capital. The round also saw participation from existing investor, Matrix Partners India. The funds will be used to enhance its AI capabilities, expand its presence in USA and support community-led initiatives aimed at assisting MSPs in areas beyond technology.

SuperOps.ai is a unified platform that helps transform Managed Service Providers (MSPs) into highly effective and profitable businesses that can successfully meet the changing demands of the future. As a one-of-its-kind cloud native, SuperOps.ai simplifies the IT management process and workflow of MSPs on a single, unified platform. It enables them to move away from fragmented tools by bringing together the capabilities of remote monitoring and management of client assets with professional services automation functionalities including service desk, cash flow management, reporting, client management and more. Over the last 12 months, customer numbers at SuperOps.ai increased 300%.

The $280-billion MSP industry is dominated by small and medium-sized businesses, which have struggled with tools that have not seen any innovation for years. SuperOps.ai has changed this status quo. With the proceeds of the fund raise, SuperOps.ai plans to increase its investments in further enhancing its AI capabilities. SuperOps.ai’s AI framework is advancing into a predictive intelligence layer that will not only help MSPs improve their efficiency but also move from solving client issues to pre-empting them, thus saving precious technician time and improving the quality of support.

Today, SuperOps.ai launched advanced Network Monitoring capabilities as part of the unified platform to further expand its offering to MSPs. Now, MSPs will be able to include Network Monitoring as a service without having to onboard yet another tool. For early access of the new advanced Network Monitoring functionality, interest can be registered here.

“The IT support landscape has been evolving rapidly and MSPs need to keep up to navigate this fast-changing world. Traditionally, MSPs relied on a mix of tools that resulted in high costs and lack of visibility and efficiency. Now, with SuperOps.ai, they can move from outdated point products to a unified platform that is built specifically with their needs in mind.” said Arvind Parthiban, Co-founder and CEO, SuperOps.ai. “I am excited about the launch of advanced network monitoring as part of our unified SuperOps.ai platform, so MSPs can offer more services to their clients without adding on more tools. This is in keeping with our promise to MSPs that we will always listen to them, co-build with them, be transparent, provide them with first class support, not tie them down with contracts, and help them grow. Our goal is to keep developing our platform further so that it can keep supporting MSP ambitions as they take on increasingly complex IT challenges.”

“SuperOps.ai is revolutionizing how MSPs run and grow their operations and is ushering them into the future.” said Todd Arfman, Addition. “We are excited to continue supporting the SuperOps.ai team as they help transform MSP businesses with their powerful, AI-native, easy-to-use platform.”

“We are excited to partner with Arvind and the team at SuperOps as they empower the MSP market with their secure, cloud & AI native platform for PSA, RMM, IT documentation, project management, and network management. The SuperOps team has strong domain experience and a customer-first approach, and we believe they are well-positioned to drive innovation in the underserved MSP market.” said Ravi Rajamony, Vice President, March Capital.

Tarun Davda, Managing Director, Matrix Partners India shared, “SuperOps.ai’s customer growth is a testament to their ability to empower MSPs to thrive in an ever-changing IT support landscape. With their newly launched advanced Network Monitoring capabilities, they are expanding their offerings, simplifying the IT management process even further. We're delighted to continue supporting the SuperOps.ai team as they transform how MSPs operate and welcome March Capital to the partnership.”

SuperOps.ai is also scaling partnerships with vendors in areas including cybersecurity, payments and data backup to ensure MSPs have 360-degree technology support. The company will also be investing in community-led initiatives aimed at helping MSPs in areas beyond technology.

About SuperOps.ai:
SuperOps.ai is a unified PSA-RMM platform powered by AI and intelligent automation, built for fast-growing MSPs. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam, who have a combined experience of over 35 years in the IT industry. CEO Arvind previously co-founded the leading website optimization software, Zarget, which he sold in 2017. With a deep commitment to innovation and a focus on customer success, SuperOps.ai equips MSPs with the tools they need to streamline operations, enhance service delivery, and grow their businesses. For more information, please visit https://superops.ai.
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About Matrix Partners India:

‍Founded in 2006, Matrix Partners India invests in companies targeting the Indian consumer and enterprise market at the seed, early and early growth stages. The firm has invested in several enterprise technology companies such as MoEngage (Customer engagement platform), Toddle(Teaching & learning platform), Rocketlane (Customer onboarding platform), Murf AI (Synthetic speech technology), 100ms (Live video infrastructure) and Atomicwork (Employee success solution) amongst others. Other marquee investments include Dailyhunt (Local language platform), Five Star Business Finance (SME lending), OfBusiness (B2B commerce, fintech), Ola(Mobility), Ola Electric (Electric vehicles), OneCard (Mobile-first credit card), Oxyzo (Tech-enabled smart financing), Razorpay (Payments), Country Delight (D2C dairy & fresh foods brand), GoKwik (E-commerce enablement platform), Jupiter (Neobank), and Mosaic Wellness(Health & wellness), among others. Matrix Partners India has advisory offices in Bangalore, Delhi and Mumbai. Further information is available at www.matrixpartners.in. To know more about our investment philosophy & ideologies, check out the #MatrixMoments podcast series.

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